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I am using realex payment 3DS2 on ectdrains.co.uk and after i hit "Pay Now" on the checkout page it return this Error: 508 Mandatory field missing. HPP_BILLING_CITY not present in request. Please contact the merchant.

Any idea what is mean and how to solve this issue?

The billing_city is added to checkout page:

Cristi95
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2 Answers2

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It would be worth checking that the billing_city is mapping to the HPP_BILLING_CITY field when it's submitted. Looking at your site, if you're using Wordpress / WooCommerce then I'd suggest making sure your plugins are up to date.

NeilHitch
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Please download and install the latest extension/plugins and that should go away.

Morteza Parkook
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  • As it’s currently written, your answer is unclear. Please [edit] to add additional details that will help others understand how this addresses the question asked. You can find more information on how to write good answers [in the help center](/help/how-to-answer). – Community Apr 04 '23 at 11:53