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I'm having trouble finding any information about the reliability and uptime of the Tapkey services.

We're seeing multiple failed requests daily to https://my.tapkey.com/api/v1/Owners/<owner_id>/Contacts/<contact_id>/Grants that result in a 504 Gateway Time-out.

This usually resolves itself fairly quickly, but it happens enough that it warrants attention. Are we running into some undocumented feature?

Wouter Brinkman
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Wouter, we saw a couple of latency spikes over the last few days in the Tapkey backend. The problem should have been solved in the meantime, can you confirm? Sorry for any inconveniences.

MarkusM
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  • Hi Markus, I can confirm that the services are responding better. Had 2 timeouts on 9th of september, and nothing over the weekend / today so far. – Wouter Brinkman Sep 12 '22 at 12:58
  • To add to my previous comment, I notice that some of those calls do take some time to respond (e.g. 5+ seconds), but I rather see them completed than get culled. – Wouter Brinkman Sep 12 '22 at 13:17
  • This is continuing as an issue again. – Wouter Brinkman Mar 23 '23 at 14:36
  • Can you give some more details about which endpoints are affected and the date/time of the timeouts? We saw a small number of requests failing today around noon (CET) but this has settled again. Do you still see the issues? – MarkusM Mar 23 '23 at 18:15