3

When trying to create a new account in my Organization, I get the following message:

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I have a total of 3 accounts under my Organization, including the Management Account.

$ aws organizations list-accounts | jq '.Accounts | length'
3

Organizations limits & quotas documentation tells me the default limit is 10:

10 — The default maximum number of accounts allowed in an organization.

I also have no account invitations that would take space in the count, what would be the reason for this message?

enter image description here

Update

Service quotas is not counting the number of accounts. Utilization field says "Not available":

enter image description here

If I force quota request to 10 for example, it says that it must be greater than the current value.

If my limit is 10, but I have only 3 accounts created, than why is it blocking creation on the Organizations blade?

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Update 2

To add to my CLI evidence, I only have 3 accounts created.

enter image description here

Evandro Pomatti
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    Sounds like something to ask AWS Customer Service (which is different to Customer Support). – John Rotenstein Aug 15 '22 at 02:25
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    Did you checked the status in service quotas of us-east-1? – Jatin Mehrotra Aug 15 '22 at 03:43
  • @JatinMehrotra if you mean the Trusted Advisor, I checked it and it seems to not keep track of the number of accounts in an Organization, am I right? – Evandro Pomatti Aug 15 '22 at 03:46
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    No i am talking about checking the service quotas for aws organization https://us-east-1.console.aws.amazon.com/servicequotas/home?region=us-east-1#!/services/organizations/quotas, you can default quota value and utilized quota value just to confirm – Jatin Mehrotra Aug 15 '22 at 09:08
  • @JatinMehrotra check my update, it's not counting that specific quota. – Evandro Pomatti Aug 15 '22 at 12:59
  • @JohnRotenstein I didn't understand your comment. I should have 7 slots available as I only have 3 accounts created. I do not need a quota increase, rather I need to know why is my quota blocking at 3 when there's (should be) actually 7 available (see my updates) – Evandro Pomatti Aug 15 '22 at 17:43
  • I am suggesting that you ask AWS, since it seems like a problem related to your AWS Account rather than anything technical that you have done wrong. While AWS Customer Support is only available if you have an activate Support plan, you can always contact AWS Customer Service for account-related issues (eg quotas, reserved instances, payment problems). – John Rotenstein Aug 15 '22 at 22:26
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    @JohnRotenstein done. Will post something here if we solve it. – Evandro Pomatti Aug 15 '22 at 23:52

1 Answers1

3

The issue was resolved by opening a ticket on Support Center and they fixed the problem.

Evandro Pomatti
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