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I'm trying to create a Facebook APP to use the WhatsApp Business Cloud API. Following this guide: https://developers.facebook.com/docs/whatsapp/cloud-api/get-started

It says: "From the App Dashboard, click on the app you would like to connect to WhatsApp. Scroll down to find the "WhatsApp" product and click Set up."

But there is no WhatsApp product at all. There are other products, but only WhatsApp is missing.

Does anyone know why it is like this?

Attached the image of the whole window. Screen Capture

Karas
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  • It will not show if you have already set up before, so look at the left menu at the bottom you will see the WhatsApp menu under the products section. – turivishal Jul 09 '22 at 18:18
  • Thanks for reply, but there is nothing in the products section in left menu. – Karas Jul 12 '22 at 09:49
  • try to create a new app, I am not sure there might be some issue in the old app. – turivishal Jul 12 '22 at 09:53
  • Thanks. I've created other APPs but all the same. And one of my colleague have met the same problem as me. But another colleague in India can see the WhatsApp product. Maybe this is Geo related? Is it because the Facebook account of Mine and my first colleague are in China. so we cannot see the WhatsApp product? – Karas Jul 14 '22 at 02:17
  • I don't know if you can create a [personal support request](https://developers.facebook.com/support/) on Facebook. – turivishal Jul 14 '22 at 04:40
  • same issue here, any solution? – Nai Cheng KHO Sep 01 '22 at 04:59

2 Answers2

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Is your app a business type? The third point mentions "Create a Meta App: Go to developers.facebook.com > My Apps > Create App. Select the "Business" type and follow the prompts on your screen"

Navjot Singh
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  1. Create a Business Account, here you handle all your business apps

  2. Create another business app and select the first business app as your meta Business Account

  3. Now you can select Whatsapp as product

    (i'm not sure if you have to verfity the first business app)

GrOUsE
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