Password reset endpoint always returns 401 error

Question

We are trying to use the Admin API to reset customer passwords however that endpoint always returned a 401 error.

We are using the OAuth Client Credential flow and are sending the Authorization Bearer header. The authentication is working fine on the User Search, User Detail, and User Status API calls but always fails on the password reset endpoint.

The Associated user has "Manage everything" permissions and if I login to Banno as the associated user I am able to send password reset links without issue.

x-request-id: 1027f61b488670cf8f9d0f8af5abe85a
Date: Thu, 23 Jun 2022 18:52:05 GMT
Client ID: d2970973-1929-4053-abd6-701d188e9945

score 0 · Answer 1 · answered Jun 24 '22 at 15:24

0

I'm not able to reproduce this problem with my own user. However, the x-request-id is useful and I will track this down with the Engineering team.

answered Jun 24 '22 at 15:24

Jaime Lopez Jr.

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Can you give it another attempt? Engineering has deployed new code that it believes will fix the issue. – Jaime Lopez Jr. Jun 27 '22 at 18:31
Still getting the 401 error. Date: Tue, 28 Jun 2022 15:04:50 GMT, x-request-id: aad84b2e5d2cc3fb671a58c677f58337 – TonyB Jun 28 '22 at 15:06
Thank you for the `x-request-id`. We'll have Engineering take a look. – Jaime Lopez Jr. Jun 29 '22 at 14:52
Can you try again? Engineering has deployed new code for this. – Jaime Lopez Jr. Jul 01 '22 at 15:08
Now I'm getting a 404 error. I know the institution ID and user ID are correct because I can successfully use the same values for the User Details and User status API endpoints. Date: Tue, 05 Jul 2022 17:39:06 GMT x-request-id: 333cdc1449883aa4fec832d90de71320 – TonyB Jul 05 '22 at 17:44
Engineering has deployed another fix. Please try again and let us know if this fixes the problem for you. – Jaime Lopez Jr. Jul 14 '22 at 16:21
Looks like that did the trick! Thanks for the help. – TonyB Jul 19 '22 at 22:14

Password reset endpoint always returns 401 error

1 Answers1