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I'm using twilio API for sending sms to my customers.

suppose I have 2 phone numbers in twilio (US and AUS ). I want to use from number based on my customers location.

if the customers is from US, then I send sms via US number, or if the customers is from Australia , then I send sms via AUS number.

I know this is possible via API, by changing the "from" parameter value.

but my question is, If I need to use Alphanumeric as my sender Id ( for example my company name) how can I do this by keeping the same logic ( from US > to US , from AUS to AUS)

any idea ?

newbie
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1 Answers1

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What you are looking for here is a Messaging Service. Messaging Services have a couple of useful features for you here.

You can connect an alphanumeric sender ID to your Messaging Service and Twilio will attempt to use that sender ID in countries that support it. There is also geomatching, so when you use a number to send a message through the service, or when it falls back to a number instead of an alphanumeric sender ID, it picks the nearest country to the recipient.

So, if you have an alphanumeric sender ID and a US number in your Messaging Service and send a message to a US number it will use the US number.

philnash
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