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When I have multiply connect custom configurations but only one is Active

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the 'auto publish' for events is not working.

I can publish the events only manually by selecting the Active one

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G.Mich
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1 Answers1

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Connect configuration must be Active in order to work and be used to publish events.

If it's not active - it's like it's not there.

Inbar Gazit
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  • Hi Inbar, one is active and other is inactive. Please look again the first screenshot. – G.Mich May 13 '22 at 06:22
  • Yes, but you said "I can publish the events only manually by selecting the Active one" which is what I would expect. Can't use the inactive one. – Inbar Gazit May 13 '22 at 15:37
  • Sorry for the misunderstanding. I have only one active custom configuration which is registered to all events (envelope status and recipient status changes). When the envelope or signer status change is not triggered automatically. Is working only if I publish it manually. – G.Mich May 14 '22 at 17:47
  • Have you ever got connect to work? – Inbar Gazit May 14 '22 at 18:44
  • Yes, it's working like a charm If I have only one custom configuration in my account. Steps to reproduce: 1.Create an active custom connect from portal 2. Disable it 3. Create an active custom configuration with docusign SDK – G.Mich May 15 '22 at 19:13
  • So, the issue is you don't know how to programmatically activate the configuration you created from the SDK? – Inbar Gazit May 15 '22 at 20:05
  • The issue is that the connect does not publish automatically any change about the register events when I have one active and one inactive. – G.Mich May 15 '22 at 20:17
  • You can modify the code you use to activate your configuration. You can have multiple active configurations and then the events will be automatically published to all of them. – Inbar Gazit May 15 '22 at 22:05