Sendgrid - account whitelisted and was suspended because of unexpected request behavior

Question

Need Help, our account was logged out when one of my team member accidentally add an IP in whitelisted / allow-listed IP in IP Access Management. Already submit a ticket for the issue, but now they reply me with "Your account was suspended".

That shocked the production team, since this is a busy week for us.

Is there any way to solve these 2 matters in here, like we need immediate answers for our issues. If it's need to be place a call on us for the issue, please do.

This is our tickets number: #8595285 and #8588776 (merged into 8595285).

Here is the people who respond on our ticket:

Mihai Petrovici |Tech Support Engineer
Ruxandra Andrioae |Technical Support Engineer Twilio-Sendgrid

Thank you.

I’m voting to close this question because this is not the Sendgrid support channel. — Warren Burton, May 11 '22 at 06:51
Interesting, because this is came from a section in support.sendgrid.com that I have clicked, is there a sendgrid channel in the stack? — Muhamad Dimas Kenny Wirawan, May 11 '22 at 10:06
@MuhamadDimasKennyWirawan, well they shouldn't do that. But it doesn't change the fact that this isn't SendGrid support. Please see [Why can't I ask customer service-related questions on Stack Overflow?](https://meta.stackoverflow.com/q/255745/354577) — ChrisGPT was on strike, May 11 '22 at 22:44
@Chris, Righto. Thanks for the reply, I thought Stack can also be a place to ask customer service-related questions. — Muhamad Dimas Kenny Wirawan, May 12 '22 at 02:16

score 0 · Answer 1 · answered May 11 '22 at 15:03

0

Today Sendgrid is misbehaving I had a similar issue creating a new account. The site keeps loading forever then a screen comes up telling me I need to contact support. Because you're going through the same thing I guess we try resolve it through customer support first before we go crazy

answered May 11 '22 at 15:03

Erick Munene

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4

Glad that I'm not the only one, but they already replied my tickets and place a call to my workplace for clearing things up. I just wish a good luck for you. Cheers. – Muhamad Dimas Kenny Wirawan May 12 '22 at 02:18

Sendgrid - account whitelisted and was suspended because of unexpected request behavior

1 Answers1