The installed versions of Studio and Robot do not match. Please restart your machine an try again

Question

I just downloaded UiPath version 21.10.5.0, i installed and when i'm trying to launch it, it's returning an error like The installed versions of Studio and Robot do not match. Please restart your machine an try again.

I'm attaching the logs below for your reference

11:15:52.1686 => [ERROR] [UiPath.Studio] [4] Error: No license exist for this installation Exception: UiPath.Licensing.Library.Extended.Exceptions.NotLicensedException: No license exist for this installation
   at UiPath.Licensing.Library.Extended.Implementation.OnlineLoader.UpdateAsync(IDictionary`2 userMetadata, ProxySettings proxySettings)
   at UiPath.Licensing.Library.Extended.Implementation.LicenseProvider.UiPath.Licensing.Library.Extended.ILicenseProvider.UpdateOnlineLicenseAsync(IDictionary`2 userMetadata)
11:16:29.1805 => [ERROR] [UiPath.Studio] [5] Acquire orchestrator license error: System.TimeoutException: GetRobotInfoCore timed out.
 ---> System.OperationCanceledException: The operation was canceled.
   at System.Threading.CancellationToken.ThrowOperationCanceledException()
   at System.IO.Pipes.NamedPipeClientStream.ConnectInternal(Int32 timeout, CancellationToken cancellationToken, Int32 startTime)
   at System.IO.Pipes.NamedPipeClientStream.<>c__DisplayClass20_0.<ConnectAsync>b__0()
   at System.Threading.Tasks.Task.InnerInvoke()
   at System.Threading.Tasks.Task.<>c.<.cctor>b__277_0(Object obj)
   at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
--- End of stack trace from previous location ---
   at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot, Thread threadPoolThread)
--- End of stack trace from previous location ---
   at UiPath.CoreIpc.ServiceClient`1.CheckConnection(CancellationToken cancellationToken)
   at UiPath.CoreIpc.ServiceClient`1.EnsureConnection(CancellationToken cancellationToken)
   at UiPath.CoreIpc.ServiceClient`1.<>c__DisplayClass21_1`1.<<Invoke>b__1>d.MoveNext()
--- End of stack trace from previous location ---
   at UiPath.CoreIpc.Helpers.Timeout[TResult](TimeSpan timeout, List`1 cancellationTokens, Func`2 func, String message, Func`2 exceptionHandler)
   --- End of inner exception stack trace ---
   at UiPath.CoreIpc.ServiceClient`1.<>c__DisplayClass21_1`1.<Invoke>b__2(Exception ex)
   at UiPath.CoreIpc.Helpers.Timeout[TResult](TimeSpan timeout, List`1 cancellationTokens, Func`2 func, String message, Func`2 exceptionHandler)
   at UiPath.Studio.Shell.Licensing.LicenseOrchestratorService.AcquireLicensedRobot()
11:16:30.1586 => [ERROR] [UiPath.Studio] [1] RobotVersionChecker try get robot version: System.TimeoutException: GetRobotVersion timed out.
 ---> System.OperationCanceledException: The operation was canceled.
   at System.Threading.CancellationToken.ThrowOperationCanceledException()
   at System.IO.Pipes.NamedPipeClientStream.ConnectInternal(Int32 timeout, CancellationToken cancellationToken, Int32 startTime)
   at System.IO.Pipes.NamedPipeClientStream.<>c__DisplayClass20_0.<ConnectAsync>b__0()
   at System.Threading.Tasks.Task.InnerInvoke()
   at System.Threading.Tasks.Task.<>c.<.cctor>b__277_0(Object obj)
   at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
--- End of stack trace from previous location ---
   at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot, Thread threadPoolThread)
--- End of stack trace from previous location ---
   at UiPath.CoreIpc.ServiceClient`1.CheckConnection(CancellationToken cancellationToken)
   at UiPath.CoreIpc.ServiceClient`1.EnsureConnection(CancellationToken cancellationToken)
   at UiPath.CoreIpc.ServiceClient`1.<>c__DisplayClass21_1`1.<<Invoke>b__1>d.MoveNext()
--- End of stack trace from previous location ---
   at UiPath.CoreIpc.Helpers.Timeout[TResult](TimeSpan timeout, List`1 cancellationTokens, Func`2 func, String message, Func`2 exceptionHandler)
   --- End of inner exception stack trace ---
   at UiPath.CoreIpc.ServiceClient`1.<>c__DisplayClass21_1`1.<Invoke>b__2(Exception ex)
   at UiPath.CoreIpc.Helpers.Timeout[TResult](TimeSpan timeout, List`1 cancellationTokens, Func`2 func, String message, Func`2 exceptionHandler)
   at UiPath.Studio.Shell.App.RobotVersionChecker.Check(), HResult -2146233083
11:16:30.1586 => [WARN] [UiPath.Studio] [1] Incompatible version found Robot: , Studio

I'm attaching the image also

I'm using windows 10 with Nvidia 3070 RTX

Can anyone please let me know how to solve this issue?

Have you tried uninstalling the application and re-installing? Seem's a bit odd that the versions of Studio and Assistant are different. — craig157, Feb 24 '22 at 15:59

score 0 · Answer 1 · answered Feb 28 '22 at 13:48

So the reason for this error is that there is multiple versions between the two applications.

Option 1 Uninstall all UiPath Applications.

Go to UiPath Orchestrator > Help > Download.

Make sure you have selected the 'Stable' version

Option 2 Restart the Services encase another issue.

Go to Windows services

Find “UiPath Robot” and restart

You can also check out this thread from the UiPath Forum https://forum.uipath.com/t/open-multiple-project-studio/164352

The installed versions of Studio and Robot do not match. Please restart your machine an try again

1 Answers1