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I have added an intent TalkToAgent in my Lex bot, i want to route the chat to agent on fulfillment of TalkToAgent intent. Is there any why i can achieve it? e.g. Amazon Lambda?
I just want to pass the chat to agent when customer wants to talk to a human/agent.

The goal is to transfer the chat with history/transcript to agent as agent can understand it what customer is looking for! chat is originating from lex. the same way it is being handled in Amazon Connect.

Thank You.

Abdul Qayyum
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  • Can you please update your question to indicate if the chat is originating in an Amazon Connect contact flow or if the original chat is direct to lex from other app (website, slack, etc.)? Also, do you need the agent to see the history/transcript form the bot chat prior to reaching the agent? – Aossey Feb 09 '22 at 00:38
  • i just want to transfer the chat to agent with history/transcript. chat is originating from lex. – Abdul Qayyum Feb 09 '22 at 14:16

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