Email sent using SES going to spam folder when display name is used

Question

I just started using AWS SES to send emails from my application. I verified my domain in the SES dashboard, and the test emails worked fine.

I'm using the .Net SDK to make API calls through SendEmail. When I set the "source" attribute to johndoe@domain.com it goes straight to my inbox, but when I set it to John Doe <johndoe@domain.com> it goes straight to spam and DKIM/DMARC fail.

Is there a way to set a display name on my emails that does not trigger a DKIM/DMARC fail?

Do you have the entire domain validated in SES, or just the email address? — Mark B, Feb 01 '22 at 20:44
@MarkB I have the entire domail validated, with DKIM enabled — Josy Sclei, Feb 01 '22 at 20:47

Josy Sclei · Answer 1 · 2022-02-02T17:10:09.320

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Apparently only having DKIM enabled was not enough for the "display name" property to pass DMARC checks. When I configured a custom domain on SES "MAIL FROM" property, it started working

edited Feb 02 '22 at 17:10

answered Feb 02 '22 at 15:38

Josy Sclei

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As it’s currently written, your answer is unclear. Please [edit] to add additional details that will help others understand how this addresses the question asked. You can find more information on how to write good answers [in the help center](/help/how-to-answer). – Community Feb 02 '22 at 17:00

Email sent using SES going to spam folder when display name is used

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