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I setup the facebook Conversion API (CAPI) Gateway per their documentation. Everything was working fine, I updated our GTM container to track more data on purchase. I accidentally sent a "NaN" value, causing a pixel error.

I immediately fixed the issue and it only occurred once. The CAPI gateway is stuck in error mode from the pixel. There's no way to "mark as fixed," only ignored but it still is counted against my account.

Pixel error (moved to ignored)

The CAPI gateway has stopped sending events because it thinks there's still an error on the pixel.

CAPI Gateway error

I've tried waiting 24hrs (per documentation), toggling the CAPI gateway on/off. It seems like the pixel is stuck in this error state. I can see the engagement of ads dropping and CPMs have risen. The account is punished from a one-time error.

Does anyone know how to cycle it out of this state?

Brian Puzzles
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1 Answers1

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where you hosting your container ? GCP ? Azure ? Did you try to test your events in preview mode ? if yes, could you pls share your logs ?

Akbar Odilov
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