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I've built a custom integration for Dialogflow CX which allows the user to send multiple messages to the Agent. However, the Agent doesn't understand what the user is trying to say when it receives more than one message.

How can I configure my Agent to wait a predetermined amount of time (allowing the user to send as many messages as possible) before trying to reply so that the Agent can make sense of all the text that was sent?

Dennis Gera
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  • Please clarify your specific problem or provide additional details to highlight exactly what you need. As it's currently written, it's hard to tell exactly what you're asking. – Community Dec 25 '21 at 20:25

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Unfortunately, that's not how Dialogflow-CX agents work. You can't wait a predetermined amount of time before answering: to each prompt from the user the agent will provide a fulfilment if it's specified.

The only way to achieve what you're asking is to develop an integration starting from the API they provide. You could develop an integration which waits a determined interval, joins all text received and sends it to the API via detectIntent request. This way you could have the user input multiple texts and only return a response when needed, but you'd need to handle the logic yourself (meaning a basic to intermediate knowledge of a programming language probably).

fcagnola
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