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I'm trying to make sure a phone number attached to a Messaging Service auto create a conversation in a specific conversation service not the default one. From the Conversations > Default screen on the console I can read this:

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What steps do I have to follow here to "specify another Messaging Service" in my request when the conversations are being auto created by twilio?

Requirements are:

  • I need a specific phone number creating a conversation in a specific Conversation Service as these are scoped to individual customers.
Monko
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  • Twilio developer evangelist here. I don't know this one, so I'm checking with the team. Hope to have an answer for you soon. – philnash Dec 13 '21 at 22:47
  • Hi @philnash - thanks for you help. Support got back to me suggested change the Conversation messaging service after it's been created rather than auto creating in the correct conversation service :( – Monko Dec 14 '21 at 09:21

1 Answers1

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Twilio developer evangelist here.

Currently it is not possible to choose the conversation service for a messaging service to autocreate conversations in. The default conversation service is the only one that will be used to autocreate conversations.

An alternative approach here would be to create a new subaccount for each of your individual customers. You can then host your numbers, messaging service and conversation service for that customer within the subaccount and handle this use-case.

philnash
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