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mesibo

I turned on the On-Premise option.

enter image description here

Then my webhook call going to mesibo.js:73 WebSocket connection to 'wss://...:5443/' failed: from web-browser

ANd I turned it off due to network error.

enter image description here

Still my webhook call going to same Ip as before but not to mesibo webhook.But i didn't check the autofall back option first,But when turned off the on-premise I checked the autofall backoption and clicked in save option.

And all the users are showing as offline.

How can I get back on using the mesibo cloud again and all the users should be online.

The error looks like this

enter image description here

siva sandeep
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  • If your web client was connected to on-premise, it will try a couple of times before moving back to the cloud. This is done for performance and security. Also, note that when you use on-premise, the console has no access to your database, and hence all users will show offline. – mesibo Nov 03 '21 at 05:54
  • Thanks for the quick response. Not a couple of times the issue is coming continuously. Please refer to the newly added image in this post. And what is the status 2 means. – siva sandeep Nov 03 '21 at 06:21
  • @mesibo Can u Please respond – siva sandeep Nov 03 '21 at 14:32

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