I have a FAQ chatbot in CX. I want the customer to choose from my available options only and not allowing them to type a question. How can I disable the input bar? Please provide details and thank you
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What are you using as your input source for end user interactions? Are you interacting with a browser or something else? – Kolban Oct 14 '21 at 22:12
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Please provide enough code so others can better understand or reproduce the problem. – Community Oct 17 '21 at 08:10
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Sounds like you need to create a Conversation profile, then enable a smart reply. You must have completed one of the following in order to create a conversation profile:
-To implement FAQ Assist or Article Suggestion you must create a knowledge base with documents in it.
-To implement Smart Reply you must train a Smart Reply model and manage its allowlist.
https://cloud.google.com/agent-assist/docs/conversation-profile
Shivan A.
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