Teams client update - There was a problem reaching this app

Asked Sep 28 '21 at 06:27

Active Oct 01 '21 at 10:43

Viewed 632 times

I have a couple Teams Bots running in our environment currently and since the update to the MS Teams Desktop client to v1.4.00.22976 I've started seeing a There was a problem reaching this app error appearing in the Bots via the Desktop client.

Despite the message, the Bots are working fine, but the message still persists. I don't have showLoadingIndicator enabled in the manifest either.

Clicking on Retry does nothing nor does signing out and clearing the Teams client cache. However, the Bots appear as they should via the browser, which leads me to believe something has changed on the client side.

I've gone through the logs and cannot see anything relating to the issue. I appreciate this isn't much to go on and can provide the logs on request, but this has only just started happening since the latest client update.

asked Sep 28 '21 at 06:27

Steve Johnson

1

It seems this is known issue in Teams platform and fix to rollout. – Subba Reddi Tummuru Sep 28 '21 at 09:02
@SubbaReddiTummuru Did you get this from MSFT Support? Do you have a case number by any chance? We are an ISV and we have several dozen customer Tenants facing the same exact issue. – Ennova Sep 29 '21 at 10:33
@Ennova: Here is the MSFT internal incident reference: 260708099 – Subba Reddi Tummuru Sep 29 '21 at 11:54
@SubbaReddiTummuru do you have any updates? When is it expected the isssue will be fixed? – vshandra Sep 30 '21 at 15:21
1

The fix is expected to begin rolling out on October 4th and reach 100% by October 8th. – Prasad-MSFT Oct 01 '21 at 10:41
Looks like issue is fixed now. The Teams client restart was required. – vshandra Oct 12 '21 at 11:07

Teams client update - There was a problem reaching this app

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