I'm using free(lite) plan of IBM Watson Assistant exploring the possible scenarios for conversations & I'm new to this platform. I'm trying to send/email the entire chat conversations to the customers email but I could not retrieve/store/send the chat transcript along with the email. I went through many related search but cold not find the proper documentation/steps to complete the process. Can someone guide me on this ?
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There is no system variable that holds the entire chat transscript, you would need to add and maintain it on your own. The documentation for IBM Watson Assistant has a section on logging activity with a webhook, but it seems only available for Enterprise plans. Still, you could log the user input and your response to a database via webhook or add it as text to a (JSON) variable.
Further, depending on your app architecture, your chatbot app could manage the transcript on its own.
data_henrik
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