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Using the API graph messenger for retrieving conversations on business account Instagram which has less than 1000 followers. Using Page token, it returns an empty data with platform=instagram like below: https://graph.facebook.com/v11.0/168686456992372/conversations?platform=instagram

Messenger has already announced that the API is expanding for all businesses on Instagram.

Please If someone has an idea how to solve this issue, it's very helpful

Thank you so much

best Regard

user3323940
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4 Answers4

0

I use this endpoint.

[your_page_id]/conversations?fields=messages{from,to,message,created_time,id}&platform=instagram

You will get conversations from ig.

required:
- instagram_basic
- instagram_manage_comments
- instagram_manage_messages
- pages_manage_metadata
- pages_messaging
- read_page_mailboxes
ouflak
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TheKiosK
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After a long search, it turned out to be impossible without getting Advanced Acccess verification for your app for the scope instagram_manage_messages as indicated at docs:

While the app is in development mode/standard access, all Instagram Messaging APIs (Send API, Webhook, Conversation API, etc.) will only work for users that have a role in the app.
...
...
Conversation API will only be showing threads/messages for users that have a role in the app.

I might wrong in my conclusion though.

Orkhan Alikhanov
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As per the official documentation of Facebook, currently we cannot fetch messages of our Instagram business account.

Limitations: Instagram Messaging is available for all Instagram Professional accounts for businesses. However, currently, Instagram Messaging is only available for Instagram Professional accounts for Creators with less than 500k followers.

kwyntes
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Krishna Patil
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Probably you have a test account, and you have not get the advanced access yet. Advanced access allows you see all instagram messages (from any user), otherwise, if you only have standar access you only will get messages from a user who has a role in your app. Try relate the instagram account with the facebook account of any user who has a role in your app, when both accounts will be related, try send a message and get it through the api graph.

Advanced access for instagram should be requested in your app panel/app review/permissions and roles for the next permissions:

  • instagram_basic
  • instagram_manage_comments
  • instagram_manage_messages
Anthony Urbina
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