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We are getting below error when trying to start docker image using On-Premise server. Ports already opened (5222) outgoing and 5222,5228,4443,5443,513 (Incoming).

The Server has public IP and reachable to Internet.

Below error code displayed.

E0109-072342-255 (12): Authenticating app token... E0109-072342-255 (12): create_tcp_socket: unable to resolve onp-auth.mesibo.com E0109-072342-255 (12): ======================= ERROR =======================

==> onp: Unable to verify app token. Ensure that your firewall does not block connection to onp-auth.mesibo.com

Abhishek Singh
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1 Answers1

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Have you logged in to the shell and checked connectivity? Refer to the troubleshooting guide to learn how to access the shell.

https://mesibo.com/documentation/on-premise/#troubleshooting--faq

For example,

$ sudo docker run -it --entrypoint /bin/bash -v /etc/letsencrypt/archive/mesibo.example.com:/certs --net=host -v /etc/mesibo:/etc/mesibo mesibo/mesibo

also, make sure that --net=host is passed when running mesibo on-premise image

mesibo
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