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For some time JetBrains Toolbox has been working horrible slow on my PC. I am not able to figure out what is the problem. Sometimes it opens normally and reacts to my clicks well, but other times it is so unusable. Does anybody have a similar problem? How to solve it? It is really problematic for me and I see no reason why it started to has this freezes.

TravelerVihaan
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  • StackOverflow is more of meant for software development, and not actual software itself, I'd recommend posting this on [superuser.com](https://superuser.com/) as it is better suited there and you're more likely to get an accurate answer – Jacob Aug 17 '21 at 20:21
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    @Jacob I understand your opinion, but I decided to ask about it here, because JetBrains Toolbox is strong connected with programming tools. I have also seen some other questions about this app on StackOverflow. – TravelerVihaan Aug 17 '21 at 20:24

2 Answers2

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I want to complement the answer from TravelerVihaan according to this link: https://youtrack.jetbrains.com/issue/TBX-6507

You should add this section to the root of your JSON:

{
    ...some your config
    "internal": {
        "graphics_api": "Software"
    }
Dmitry Demin
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Finally, I found a working solution for that problem. To fix slow working Toolbox, you should add this entry:

        "graphics_api": "Software"
    }

to file AppData\Local\JetBrains\Toolbox\.settings.json (I am a Windows user, so I provided path specific for this OS). In Linux OS probably settings.json file location is in other place.

TravelerVihaan
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    on Mac found it in `~/Library/Application\ Support/JetBrains/Toolbox/.settings.json`. Seems to be working! – Sam Apr 22 '23 at 02:00