What is causing the ticket system to not function?

Question

sorry that this is probably rather easy to fix (I don't really understand the docs) But, I want a channel to be opened, so only the user and mods can see it. It will be opened when the user adds a reaction to the message, the reaction will then be deleted (leaving just the bot's reaction) Currently, my code is:

    @commands.Cog.listener()
    async def on_reaction_add(self, reaction, user):
        if reaction.emoji == '':
            if user.channel.id == 850622999577231370:
                await message.remove_reaction("", user)
                overwrites = {
                    guild.default_role: discord.PermissionOverwrite(read_messages=False),
                    guild.me: discord.PermissionOverwrite(read_messages=True)
                }
                n = random.randomint(1, 1000)
                await guild.create_text_channel(f'Ticket {n}', overwrites=overwrites, categoty="Tickets")
            else:
                pass
        else:
            pass

It doesn't seem to run, since there is no error message, but no channels are created either

Have you used `print` statements to see where the bot gets stuck? — Dominik, Aug 03 '21 at 17:06
What is `if user.channel.id` supposed to do? I have never seen anything like this. `if reaction.channel.id` makes more sense. — Dominik, Aug 03 '21 at 17:14
Make sure the message is actually in the bots cache, you can do this by sending a message *once* the bot is online, use `on_raw_reaction_add` if you don't need the cached message. — Łukasz Kwieciński, Aug 03 '21 at 17:57

score 0 · Accepted Answer · answered Aug 03 '21 at 18:00

A few things I noticed:

random.randomint does not exist, it must be random.randrange.
You didn't define guild in the provided code, we'll just use user.guild instead.
To get the channel we use if reaction.message.channel.id and not if user.channel.id, that makes little sense here.

Here is a possible new code:

@commands.Cog.listener()
async def on_reaction_add(self, reaction, user):
    if reaction.emoji == '':
        print("Reaction")
        if reaction.message.channel.id == Your_Channel_ID:
            await reaction.message.remove_reaction("", user)
            guild = user.guild # We get the guild
            overwrites = {
                guild.default_role: discord.PermissionOverwrite(read_messages=False),
                guild.me: discord.PermissionOverwrite(read_messages=True)
            }
            n = random.randrange(1, 1000) # We choose a number from randrange 1-1000
            await guild.create_text_channel(f'Ticket {n}', overwrites=overwrites, categoty="Tickets")
        else:
            pass
    else:
        pass

Great, I’ll look at it when I’m next working. Randomint was defined earlier by importing something, but I prefer your way — Mdog504, Aug 03 '21 at 18:54

What is causing the ticket system to not function?

1 Answers1