0

I'm trying to call a webhook which triggers as soon as the assignee for any ticket is updated on Zendesk

Below is the condition am using currently:

enter image description here

But, I don't know why the webhook is not getting triggered when I change the assignee

Am I doing something wrong?

Suraj Rao
  • 29,388
  • 11
  • 94
  • 103
Abhishek Khanna
  • 11
  • 5

1 Answers1

0
  1. Just check that your assignee really changes: In trigger section after action add new action: add tag "works_fine"
  2. Then change assignee in ticket and check that trigger really works, if it works you see new tag in ticket
  3. if trigger works you can add webhook action etc.
Jura Brazdil
  • 970
  • 7
  • 15
g0gan
  • 1
  • 1