upload document URL as response in dailoglow

Question

Iwant to give user guide link as a response in dialog flow through custom payload. Does anyone know how it can be done. Also, i ll be using this chatbot in appian through web content component.

Answer 1

You can create Custom Payloads from the Default response tab for the intent. The custom payloads are used for rich responses and have a json format. In order to add a guide link to the user as you mentioned, add the below json format in the Custom Payloads section

The info response type is a simple title card that users can click or touch.

 {
  "richContent": [
    [
      {
        "type": "info",
        "title": "Info item title",
        "subtitle": "Info item subtitle",
        "image": {
          "src": {
            "rawUrl": "https://example.com/images/logo.png"
          }
        },
        "actionLink": "https://example.com"
      }
    ]
  ]
}

Change the values with your needs and click in save Button. There are different types of rich content where you can add a URL, you can check the best “richContent ” option for your application.

If you will use the API, check the following “Rich Response Message Documentation”.

Regarding with appian, follow-up this documentation, where you will be able to integrate Dialogflow into your appian application and add the Custom Payloads response as is mentioned before.