I have been trying to assign users after one step to another using triggers. I queried the users from the department and then stored it in an array to assign in "Assignment Rules" in the next step. The code is as follows:
$selectedDepartment=@@departmentToImplement;
$query = executeQuery("
SELECT USR_UID FROM `users` u
INNER JOIN department dep ON u.DEP_UID = dep.DEP_UID
WHERE dep.DEP_UID ='".$selectedDepartment."';
");
$result = executeQuery($query);
if (empty($result)) {
throw new Exception("Query returned no results");
}
elseif (is_array($result) and count($result) >0) {
$userArr = array(); // CREATE ARRAY OF USERS
foreach ($result as $row) {
$userUID = $row['USR_UID'];
//array_push($userArr, $userUID); // APPARENTLY THIS METHOD IS SLOW
$userArr[] = $userUID; // THIS IS FASTER
}
@=departmentUsers = $userArr;
}
I pass/fire this trigger on the previous step in "Before Routing" and in the next step I want to use "Self Service Value Based Assignment" and pass on teh variable @=departmentUsers which i got from the trigger. I am thinking of using group and the trigger should make a group and that should be passed on in Assignment Rules but i don't know the last step. Any help would be appreciated.