Ok, let's say that there's a company (let's say e-commerce) that has to implement a support chat on its website. Do you know what are protocols/infrastructures needed?
I've seen XMPP but I don't know if it's really useful in my case...
Ty a lot!
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Isn't better to use a ready-made solution? – Antek May 16 '21 at 08:12
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Yeah, probably it would, but I have to design a more specific one – DonRobbè May 16 '21 at 11:05
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If you need to implement all things yourself, and don't want to use XMPP server, you can create your own chat protocol.
Such a protocol can be based on JSON-RPC.
Also, you can make a simple protocol using only features from Socket.IO.
You can use Socket.IO both on the server and client-side.
You will also need a database for storing chats and messages.
If you anticipate very heavy traffic, you can use e.g Apache CASSANDRA, but a plain SQL (or noSQL) database will be sufficient for most implementations.
It is better to use a database you are familiar with. The PostgreSQL can be a good choice because it has nice JSON support.
If you prefer a noSQL database, MongoDB will be OK.
If you use React, for the frontend I recommend you to use a @chatscope/chat-ui-kit-react components together with the @chatscope/use-chat library (I'm the author of both of them).
Antek
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