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I have a (hopefully) simple question about RingCentral capabilities.

Namely, is is possible to open a URL in a call center rep's browser upon an incoming phone call?

For instance, if (555) 321-1234 calls, is it possible to open a web browser to the URL:

site.com/call?number=5553211234

If it is possible, what is the feature called (so I can look up tutorials)?

Colin
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1 Answers1

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In RingCentral, this sort of screen pop can be found in the "Execute Command" setting.

As a developer, I put the softphone into sandbox mode, hit the settings gear, go to "Calls" then edit the screen pop URL from there.

Colin
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