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I built a powerbi dashboard recently, the dashboard is working perfectly but after publishing to the web i am having issues with the gateway setup on the web. This is preventing the dashboard from auto-refreshing.

The connection to the database is through Analysis Service. Below is the snapshot of the error

Error message i got when i tried to setup the gateway

Innowext
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  • Is the username and pw correct? As the error is saying that it is not in the right format. Is the SSAS on premise? as you have tagged the Azure version? – Jon Apr 16 '21 at 13:54
  • The username and password are correct. It is powerbi web data source gateway setup – Innowext Apr 17 '21 at 08:12
  • Could you put the error message here in a text form, so Google will be able to index it and other people with the same problem will find this? – Anton Krug Apr 17 '21 at 15:29
  • @AntonKrug: Thanks for your response. This is the error in text form Unable to connect: We encountered an error while trying to connect to . Details: "We could not register this data source for any gateway instances within this cluster. Please find more details below about specific errors for each gateway instance."Hide details Activity ID: 432d7985-f7dc-46ea-8dd5-389297fc0eaa Request ID: 5610d182-e526-f311-873f-17e8d02bf407 Cluster URI: https://wabi-north-europe-redirect.analysis.windows.net/ Status code: 400 Error Code: DMTS_PublishDatasourceToClusterErrorCode – Innowext Apr 19 '21 at 07:52
  • Error Continuation: Time: Mon Apr 19 2021 08:50:52 GMT+0100 (West Africa Standard Time) Service version: 13.0.15854.62 Client version: 2104.1.05665-train RenmoneyMIS_SER: Username needs to include a domain. Please use the format user@domain or domain\user and try again. – Innowext Apr 19 '21 at 07:54

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