I am creating a ticket system for my bot so that members can tell their issue to mods and I can create multiple ticket channels without any limit by reacting again and again. But I want that there should be a limit so that when there is an ongoing ticket so that a specific user cannot create one more ticket and the bot should yell at him.
Code:
@bot.event
async def on_raw_reaction_add(payload):
if payload.member.id != bot.user.id and str(payload.emoji)== u"\U0001F3AB":
msg_id, channel_id, category_id= bot.ticket_configs[payload.guild_id]
if payload.message_id == msg_id:
guild= bot.get_guild(payload.guild_id)
for category in guild.categories:
if category.id == category_id:
break
channel = guild.get_channel(channel_id)
ticket_num= 1 if len(category.channels) == 0 else int(category.channels[-1].name.split("-")[1]) + 1
ticket_channel= await category.create_text_channel(f"Ticket {ticket_num}", topic= f"Channel for ticket number {ticket_num}.", permission_synced= True)
await ticket_channel.set_permissions(payload.member, read_messages= True, send_messages= True)
message= await channel.fetch_message(msg_id)
await message.remove_reaction(payload.emoji, payload.member)
await ticket_channel.send(f"{payload.member.mention} Thank You! for creating this ticket staff will contact you soon. Type **-close** to close the ticket.")
try:
await bot.wait_for("message", check=lambda m: m.channel== ticket_channel and m.author== payload.member and m.content == "-close", timeout= 3600)
except asyncio.TimeoutError:
await ticket_channel.delete()
else:
await ticket_channel.delete()
TL;DR: My bot can currently create multiple ticket channels without any limits. However, I want to enforce a limit where if a user had an existing ticket but started a new channel, the bot would remind him that he already has an existing ticket.
