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I want to restart the conversation of Twilio Webchat whenever I want. It only restars when is sent to a Flex agent and the agent concludes the conversation. But if the conversation doesnt´t sends to the agent, then there is no way to restart, the conversation always keep running.
I´m doing it by reloading with the 'Clear site data' of the console but not always work.

flow ending without sending to a Flex agent

A. Asensio
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  • I'm not sure what you mean here, can you explain further with perhaps screenshots? Why would a conversation not go to an agent? – philnash Apr 15 '21 at 07:04
  • A conversation may not pass by a a 'send to twilio' widget in the Studio flow, and just send text messages. I have edited with a picture of it. Now, when the conversation on the webchat reach that final point, there is no way to restart the conversation from the beggining, and I want to know how can I do that. – A. Asensio Apr 15 '21 at 08:20
  • Do you have the Flex Janitor enabled for the [web messaging flow](https://www.twilio.com/console/flex/messaging)? – philnash Apr 16 '21 at 05:50

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