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We are using admin SDK API for creating a group in domain by GDriveFlow app. After existing group in Google workspace admin console, We deleted this group and again creating the same group with API then we are getting the below error message:

409 Conflict
{
  "code": 409,
  "errors": \[
    {
      "domain": "global",
      "message": "Entity already exists.",
      "reason": "duplicate"
    }
  \],
  "message": "Entity already exists."
}

When we checked the same group there is no existing same group in Google workspace admin console.

When we are creating the same group from Google workspace admin console and it is saying :

"A group or alias already exists with this email" .

But when I am searching the group in Google workspace admin console, I am not getting this group in console.

When I am searching same group with Method: groups.aliases.list in API explorer and getting: 404 not found msg in attached screen shot .

Can you please let me know why is this happening and not creating the group even it is not in domain ?

I have also reported this issue in Google Issue tracker at : https://issuetracker.google.com/issues/184303064

I am attaching the screenshots for creation of Group with these methods:

1- Manual by admin console, 2- SDK API by application, 3- By API explorer in Google workspace as below:

enter image description here enter image description here enter image description here enter image description here enter image description here

Ashraf
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  • I cannot reproduce this behaviour. Do you have a way to reproduce this? (1) Create a group, (2) delete it and (3) try to create again with same email? I tried this and could create the group after having deleted it. About the steps I suggested, how were (1) and (2) done, through the Admin console? Via API? – Iamblichus Apr 06 '21 at 07:29
  • @Iamblichus 1- is done through API 2- is done through Admin console. 3- Again create with API. This behavior am getting 409 conflict error in 3rd case via API in our two domains. – Ashraf Apr 06 '21 at 07:33
  • I cannot reproduce this, even when creating/deleting the group the way you just mentioned. Can you provide the code related to the requests you are making? – Iamblichus Apr 06 '21 at 10:21
  • @Iamblichus Yes I am also able to create/delete/create with a new email id but I am not able to create again with old email. I am also trying to create in API explorer and still getting the same issue. You can see my comments at #7 and screenshots in issue tracker:https://issuetracker.google.com/issues/184303064 of Google same as in my app also. – Ashraf Apr 06 '21 at 10:52
  • Well, I'm also using the same old email for the group when recreating it. – Iamblichus Apr 06 '21 at 10:58
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    Since this issue is about a specific group and cannot be reproduced otherwise, I'd consider contacting [Workspace support](https://support.google.com/a/answer/1047213). – Iamblichus Apr 08 '21 at 11:04
  • Yes, It is a known issue. I already contacted and reported this issue to Workspace support. As Google Support team says: "It looks like we might be affected by an known issue in Google Workspace Groups and there is a workaround available." You can check the workaround at issue tracker: https://issuetracker.google.com/issues/184303064 – Ashraf Apr 09 '21 at 08:30
  • I am having the same issue, apparently it is something that can be reproduced when deleting in a certain sequence. No solution from Google just yet... – mvreijn Sep 01 '21 at 12:30
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    You should add the workaround remark as the answer - I will vote for it. That makes this question easier to be found. – mvreijn Sep 01 '21 at 12:42

2 Answers2

1

Google Support Team replied me as :

"It looks like we might be affected by an known issue in Google Workspace Groups and there is a workaround available."

So they told me if this type of issue comes then do these steps as below:

These steps are using the UI but this may be achieved by using the APIs as well.

A. Create a new user with this group mail Id(Old mail Id)

  1. Browse to: https://admin.google.com/ac/users
  2. Click Add new user
  3. Enter “primary email address” with with same email Id(old) and other required fields
  4. Click ADD NEW USER

B. Delete user created in the previous step:

  1. Browse to: https://admin.google.com/ac/users
  2. Add filter Email
  3. Enter email address used for previous user creation
  4. Click APPLY
  5. Click on the user to navigate to their profile of that group mail id as user into domain
  6. In left pane, click DELETE USER
  7. Select Don’t transfer data
  8. Click DELETE USER

C. Proceed to perform the action that was previously blocked and again create the group with same email Id.

This will resolve the issue.

Ashraf
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0

I had the same issue and I got another workaround from Google Support:

  1. Add the email address to an existing user account as an alias and save it.
  2. Delete the alias and save it.

After that I was able to create the group.

Erik Barcsay
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