What Can I Do If My Test User Cannot Find My Open Testing App Version?

Question

After my app of the open testing version is released, many users feedback that they cannot find the app on HUAWEI AppGallery. I have checked that they have accept the invitation. And the test is still within the validity period, too. So I can not figure the reason. Help me, please

Answer 1

1. Go to the Version information page in AppGallery Connect, click View details to check whether the user has accepted your invitation. Only users who have accepted the invitation can find the app. If the status of a user is Unsent or Invited, you can send an invitation to the user again.

2. Make sure that your test is still within the validity period. Otherwise, your app will be removed from sale.

3. Then, make sure you have selected the right data storage location. For example, if you want to invite users in Germany, select the Germany site. If you don't know the exact site where the test user resides, or you want to invite users from all over the world, select All. You are advised to select All. If you select the wrong storage location, you have to recreate the user list and release your open testing app version again.

4. Finally, make sure the user in question has signed in to AppGallery using the account you invited, and that their location is included in your app release countries or regions. A user can find your app only when all preceding conditions are met.

5. Suggest that the user use a GMS-based or HMS-based device to search for your app in case that your app may be filtered out for other devices.

   For more details, please check:https://developer.huawei.com/consumer/en/doc/development/AppGallery-connect-Guides/agc-betatest-introduction?ha_source=hms1