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I have a skill which utilizes Amazon pay and other permissions (user's mobile number email and name, device address, alexa notifications,Skills Personalization).

All permission are visible on the Alexa app/web interface but Amazon pay isn't and on the developer portal all permissions are toggled. Is this a bug or I am missing something ?

Oumayma MEDDEB
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this sounds to me like you possibly did not link your Amazon Pay merchant account to the skill. Please check here for guidance on required steps:

https://developer.amazon.com/en-US/docs/alexa/amazon-pay-alexa/integrate-skill-with-amazon-pay-v2.html#link-your-skill-with-your-amazon-payments-account-in-seller-central

There is some caching in place. It might take a while for the permission to show up, once you linked the skill to your merchant account. I'm unfortunately not aware of the cache eviction time. Daniel

Dharman
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Daniel Neu
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  • in fact i have followed all the steps and i link the skill to the merchant account and it still not working. – Oumayma MEDDEB Mar 03 '21 at 16:00
  • Just to rule out any potential caching that is in place - are you still seeing the issue? Which locales are you using in your skill and from which region is your Amazon Pay merchant account? – Daniel Neu Mar 04 '21 at 14:18
  • my skill locale: fr-FR my Amazon Pay merchant account on europe seller center – Oumayma MEDDEB Mar 04 '21 at 16:01
  • Is there a way how I could get in touch with you to deep dive this? LinkedIn, email or any other way? I'd love to help you resolve this. – Daniel Neu Mar 04 '21 at 16:51
  • yeah sure this is my linkedin account: https://www.linkedin.com/in/oumayma-meddeb/ – Oumayma MEDDEB Mar 05 '21 at 09:15