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I am having a bit of trouble understanding how to use route groups in Dialogflow CX: from Google's documentation I understand they were made to avoid mapping the same intent routes (if intent is X, go to flow/page Z). From their docs:

you can define the route group once, and add a reference to the group on all relevant pages

Now, my problem is i defined route groups in the manage tab of my agent (Dialogflow "Manage" tab), but they don't seem to work nor to be selectable in each page: this is my "Onboarding" page for the same flow i defined routes for

Can anybody maybe help clear this up?

Thanks!

fcagnola
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1 Answers1

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I solved the mystery, and will leave what follows for posterity:

Dialogflow is still under development, and some small things might not work as expected.

In the case of route groups, you can activate them only from the page view through the "+" add button.

If you click on route groups or try to modify in any other way it will only make you create a new route group.

So, once you've created a route group in the "Manage" tab, go to the page view in the visual console and click "Add route type", flag Route Groups and finally add the group you've created through the + button. This is an example of where to add route groups

fcagnola
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