Sys.person is not available in DialogFlow CX

Question

DialogFlowCX does not provide sys.person. Neither last_name nor given-name is provided. Is sys.person obsolete? I am using Japanese.

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Answer 1

The problem is not with the language used, but with the agent's region and data residency compliance.

For U.S. regions, Data residency compliant setting defaults to false, and can be changed to true. For other regions, the setting is set to true, and it cannot be changed.

Some system entity types are not data residency compliant yet. If you need compliance for these entities, consider using @sys.any until support is added. For example, where you would normally use @sys.person, create two form parameters, given-name and family-name, with a @sys.any entity type. The agent can prompt for these values individually when form filling.