I have some androids phones that have recently started crashing. Is there a way to help narrow down this crash information I retrieved from the Google Play Console? Thanks for any direction!
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use an error log / crash reporting tool like appcenter.ms or raygun.io – Jason Dec 22 '20 at 18:24
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Thanks Jason. We are going to be using AppCenter. Is there other ways since we have not implemented yet? – HenryEgal Dec 22 '20 at 18:46
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@HenryEgal Hi, the crash logs is full? From the shared image, can not find where problem is. It needs detialed logs to check. – Junior Jiang Dec 23 '20 at 02:36
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@JuniorJiang-MSFT yes that is the full log from what Google Play Console has. Thanks for the info! – HenryEgal Dec 23 '20 at 11:27
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If you have access to the devices/users, a device crash report would help to troubleshoot the issue further:
$ adb bugreport E:\Reports\MyBugReports
From the stack trace you provided, it looks similar to the issue described here, caused by a third-party library. In your case, it can be either your code or any third-party library which can cause the crash. I would recommend trying to identify which code created Spannable in your app and isolate/remove/replace it.
Mando
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1Great thanks! I am working on making sure everything is the most recent version. I will search for Spannable and see if I can isolate. Thanks for the assistance and I will report back on my findings. – HenryEgal Dec 24 '20 at 04:27