When someone leaves a voicemail, I would like to have RingCentral send an email to me with the voicemail attached as an audio file. RingCentral sends a "notification" and optionally, the transcribed text of the voicemail, but not the audio file. Can I use the RingCentral API to access the voicemail audio files (and transcriptions)?
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RingCentral already have the feature of sending notification mails with voicemail audio files.
You need to set the notification to your mail from your online account portal:
and you will get email that contains voicemail audio files:
If you want to get the audio file via API, you need to call the message store API:
GET https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/message-store
and in response you will get the AudioTranscription and voice mail media file url something like this:
{
....
"attachments": [
{
"id": <id>,
"uri":
https://media.devtest.ringcentral.com/restapi/v1.0/account/<accountid>/extension/<extensionid>/message-store/<messagestireid>/content/<contentid>
}
You can download the voicemail file from the attachment url

Anirban Sen Chowdhary
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