What are the logs? To see if we can see the issue. Also, check the dependencies. Also, if your certificate is not formated correctly, you can do the following to get the right cert, and the right key as well...
One of the best things to do here is to use the following tool
To make sure you can see your certificate in your local machine, and then, you can hover over your certificate, and you can click on the export certificate where you can choose the .pem file with the key as an individual file.
If you don't see your certificate here, you will have to import the cert through the utility tool, and if you get the following error message "Private key does not match with current certificate" You will have to create a new CSR, and you will have to reissue your certificate to be able to import it into the utility tool. Then, you should be able to export the same certificate as a .pem file.