1

I'm working on an app that need to handle Call actions from the Google Assistant.

I've managed to implement the Call action (actions.intent.CREATE_CALL) and make it work.

Sentences that are working (My app is starting and I receive the right intent):

  • "Call {Name} on {App name}"
  • "Audio Call {Name} on {App name}"
  • "Video Call {Name} on {App name}"

But, what I want to achieve is to add a new entity-set to handle different call formats. For example:

  • "Private Call {Name} on {App name}"

     <parameter name="call.callFormat">
     <entity-set-reference entitySetId="entityCallFormat"/>
 </parameter>

 <entity-set entitySetId="entityCallFormat">
     <entity identifier="PRIVATE_FORMAT" name="private"/>
 </entity-set>

Unfortunately is not working, when I pronounce the sentence "Private Call {Name} on {App name}", the action is handled by the default Contact/Phone app for calling that person.

I'm doing something wrong? Or what I want to achieve is not possible by using Built-in intents.

Edit: After uninstalling and installing the app (without changes) the initial sentence "Call {Name} on {App name}" is not working anymore, (Only from Actions Tool). Also "Open {App name}" not working anymore.

Claudiu Bugeac
  • 47
  • 1
  • 5
  • how you able to make sentences work, as I am trying it but not succeed in it as it is working using Actions Tool but not with voice command. I am following https://developers.google.com/assistant/app/reference/built-in-intents/communications/create-call . – Abdul Momen Khan Apr 27 '21 at 12:30

1 Answers1

1

The actions.intent.CREATE_CALL built-in intent is currently in beta and only supports invocation via a preview created from the App Actions test tool. Until it leaves beta, the built-in intent may behave unreliably when invoked directly from Google Assistant.

Can you please clarify whether you were using Assistant or the test tool, when you attempted to use the inline entity-set?

Chris Oryschak
  • 11
  • 1
  • I was using both (Assistant and the Test tool). With the Test tool, as always, everything was working fine, but with the Assistant it not. – Claudiu Bugeac Nov 24 '20 at 16:09
  • The built-in intent is currently working as intended then; once it leaves its beta state, your implementation should work from Assistant. – Chris Oryschak Dec 01 '20 at 00:14
  • An update: the [actions.intent.CREATE_CALL](https://developers.google.com/assistant/app/reference/built-in-intents/communications/create-call) built-in intent has left beta and is available to both the App Actions test tool and Google Assistant, for the `en-US` locale. Please try your implementation again. – Chris Oryschak Dec 15 '20 at 22:40