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after pressing update service software release in AWS console the following message appeared An update to release *******has been requested and is pending. Before the update starts, you can cancel it any time."

Right now I waited for 1 day - still pending.

Any ideas how much time does it take, or do i need to do anything to move it from pending to updating, and should i expect any downtime in the update processenter image description here

John Rotenstein
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Abdelrahman M. Abdelkhalik
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1 Answers1

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I requested the R20210426-P2 update on a Monday and it was completed on the next Saturday so roughly 6 days from request to actual update. It's also worth noting that the update does not show up in the Upgrade tab in the UI, it shows up in the Notifications tab with this:

Service software update R20210426-P2 completed.

[UPDATE 11 Jul 2021] I just proceeded with updates on two additional domains and the updates began within 15 minutes.

[UPDATE 17 Dec 2021 Log4J CVE] I've had variable luck with the R20211203-P2. One cluster updated in a few hours and one took a few days. A third I was sure I started a few days ago but it gave me the option to update today (possibly a timeout?). I'm guessing they limit the number of concurrent updates and things are backed up. I recommend continuing to check the console but have patience, they do eventually get updated. If you have paid support, definitely open a ticket.

Mike Dalrymple
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  • same issue with R20210426-P2, two days so far: >An update to release R20211203-P2 has been requested and is pending. – Ilja Dec 17 '21 at 10:55
  • Same issue for us from R20210426-P2 to R20211203-P2. The update got automatically started last Saturday, but has been stuck in "Update Requested" ever since. Interestingly, the notifications show it as complete: "12/18/2021, 8:45:41 PM Service software update R20211203-P2 completed." The domain was also stuck in the "Processing" state, which we've solved, but that hasn't affected the update unfortunately. – madipi Dec 20 '21 at 10:29