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I downloaded Webots R2020a revision 1 and installed it on my Windows 10 machine. The first time I opened it, I got the following error message:

Error Message

The problem persists on uninstalling and reinstalling the software.

Olivier Michel
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SmarthBansal
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1 Answers1

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It could be caused by several things:

  • graphics card: Some old Intel graphics cards are not supported by Webots and may cause this kind of crash.
  • graphics card driver: outdated drivers may cause such crashes. You should check that your graphics card driver is up-to-date.
  • conflicting software: some third party software install some DLL in the Windows system32 folder (which is a bad practice) causing some conflicts with Webots if the DLL name is the same as some DLL used by Webots.
  • your installation of Webots was somehow corrupted.
Olivier Michel
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    The problem was with my graphics card. For anyone facing the same issue, update your graphics card driver and try again. – SmarthBansal Nov 03 '20 at 18:34