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I am trying to manage authentication failed cases in my app. I have successfully established DocuSign Connect communication and receive notifications from DocuSign when envelopes are Completed or Voided. But now I have a case when fail Authentication (exemple wrong code entered 3 times on SMS authentication). In this case the envelope is locked for the signer. I would like to be able to send notification to custommer service when this happens.

According to this answer it is possible to get this information in a DocuSign Connect notification but I receive none.

In my case I configure notifications per envelope through the API (not a global account configuration) like follows (C#):

envelope.EventNotification = new EventNotification()
{
    Url = _webhookUrl,
    RequireAcknowledgment = "true",
    LoggingEnabled = "true",
    IncludeEnvelopeVoidReason = "true",
    IncludeDocuments = "false",
    IncludeCertificateOfCompletion = "false",
    IncludeCertificateWithSoap = "false",
    IncludeDocumentFields = "false",
    IncludeHMAC = "true",
    IncludeSenderAccountAsCustomField = "false",
    IncludeTimeZone = "true",
    UseSoapInterface = "false",
    EnvelopeEvents = new List<EnvelopeEvent>() {
        new EnvelopeEvent("Draft"),
        new EnvelopeEvent("Sent"),
        new EnvelopeEvent("Delivered"),
        new EnvelopeEvent("Completed"),
        new EnvelopeEvent("Declined"),
        new EnvelopeEvent("Voided") 
    },
    RecipientEvents = new List<RecipientEvent>() {
        new RecipientEvent(null, "Draft" ),
        new RecipientEvent(null, "Sent" ),
        new RecipientEvent(null, "Delivered" ),
        new RecipientEvent(null, "Completed" ),
        new RecipientEvent(null, "Voided" )
    }
};

Edit: I found that when creating a global configuration in administrator interface there is an extra possible event option "Authentication failed" seems like thats exactly what I need!

enter image description here

But what is the value to provide with the API???

This option is not even documented in support center https://support.docusign.com/guides/dfs-admin-guide-envelope-recipient-events-ref

Any ideas?

Dmitry
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2 Answers2

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Ok so I "almost" found the answer in swagger specs (available here) that there are AuthenticationFailed and AutoResponded recipient events. And yes by adding AuthenticationFailed I get a webhook call whe SMS authentication fails. So my final event notification configuration looks like follows:

envelope.EventNotification = new EventNotification()
{
    Url = _webhookUrl,
    RequireAcknowledgment = "true",
    LoggingEnabled = "true",
    IncludeEnvelopeVoidReason = "true",
    IncludeDocuments = "false",
    IncludeCertificateOfCompletion = "false",
    IncludeCertificateWithSoap = "false",
    IncludeDocumentFields = "false",
    IncludeHMAC = "true",
    IncludeSenderAccountAsCustomField = "false",
    IncludeTimeZone = "true",
    UseSoapInterface = "false",
    EnvelopeEvents = new List<EnvelopeEvent>() { 
        new EnvelopeEvent("Completed"), 
        new EnvelopeEvent("Declined"), 
        new EnvelopeEvent("Voided") 
    },
    RecipientEvents = new List<RecipientEvent>() { 
        new RecipientEvent(null, "AuthenticationFailed"), 
        new RecipientEvent(null, "Completed"), 
        new RecipientEvent(null, "Declined")
    }
};

Unfortunatly the portions of the documentation related to Connect are very light! Many parameters are not explained.

After more testing it is still not working. Actually I get the notification but the envelope status is "sent" and the <RecipientAuthenticationStatus /> is empty. And I have no way to determin an authentication error occured.

Dmitry
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0

Bug case was created back in June (CONNECT-1845) and our engineers are currently working to resolve the issue

IvanD
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