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I have integrated my Twilio whatsapp number with Twilio Studio and Twilio Flex correctly, that is all working fine. But when sending a location pin from Whatsapp and checking the message parameters inside Twilio Studio the 'longitude' and 'latitiude' parameters have been dropped by Twilio somehow.

If I were to route the messages directly to my API (can't be used as an actual solution right now) I can see that Twilio is receiving these parameters but not passing them to Twilio Studio.

I need to be able to access these fields for my chatbot. Any help would GREATLY appreciated.

Tom Captain-Dad Pretorius
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  • When you set your Twilio WhatsApp webhook to a new Studio flow (using the Studio Webhook URL displayed when clicking on the Trigger Widget) in your account, you still don't see Latitude/Longitude? I tested this out and I am receiving those two keys. Note, it looks like you cannot use Flex to send in these WhatsApp location attributes, https://www.twilio.com/blog/whatsapp-and-flex-in-minutes-html, as the message is routed through Twilio Proxy. – Alan Oct 16 '20 at 12:05
  • Hey Alan, thaks for the response, using that method does pass the latitude/longitude fields but using that method stops the Flex integration from working unfortunately because it isn't getting sent through the task router. – Tom Captain-Dad Pretorius Oct 18 '20 at 12:26
  • Does this have a solution to keep using Twilio Studio and get access to the GEO attributes? I can't find anything related to this on Twilio Docs – kscius Feb 28 '23 at 00:51

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