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When branching off of the basic process, task items display on the sprint board. However bug items (and their child tasks) do not show their parent bug. See Below:

Unparented category

Tasks should show their parent. In fact, if I edit a bug from the board, I can see it on the board. See below:

Parent shown in Task Board

Unfortunately, after refreshing hte page, the item returns to the unparented category.

TL;DR - How can I configure my sprint board to display task parent items rather than only features?

edit: Gear image settings menu

riQQ
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Ian Butler
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  • What are your Settings for "Working with Bugs" if you click the Gear icon for the Sprints or Boards view? – Alexis Murray Sep 04 '20 at 19:14
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    @MichaelMurray, that option is not available for me. I've edited the original post with a view of my gear icon menu. – Ian Butler Sep 04 '20 at 19:23
  • Thanks! I'm double checking, but this might be a limitation of the Basic Process. You might need to use a fork of Agile or Scrum to manage Bugs as you describe. – Alexis Murray Sep 04 '20 at 19:28

2 Answers2

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Since the Basic Process does not have a Bug type out of the box, the Board/Sprint views do not support customizing those types at all. Since you make a fork of a basic process, you're missing that configuration option as well.

To manage bugs as you are describing you would need to switch the project to one of the out of the box Processes that support Bugs as a type or create a fork of one of those processes.

Alexis Murray
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  • Thanks for the insight. We'll probably have to do that. Any idea why it works temporarily as is? – Ian Butler Sep 04 '20 at 19:59
  • Honestly, it seems like a display glitch on the view. Likely because it's a type the Basic Process board doesn't know how to handle. I was able to replicate the behavior in my sandbox org, but can't see why it moves from the unparented grouping when you edit. – Alexis Murray Sep 04 '20 at 20:09
  • Cool! Thank you again. Appreciate the help! – Ian Butler Sep 04 '20 at 20:09
  • @MichaelMurry if we switch the process, do we lose existing items or are they mapped somehow? – Ian Butler Sep 04 '20 at 20:21
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    NVM, I found a knowledge article on it.https://learn.microsoft.com/en-us/azure/devops/organizations/settings/work/change-process-basic-to-agile?view=azure-devops – Ian Butler Sep 04 '20 at 20:23
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View Bugs on Sprint Tracking Board

The reason for this issue is that your basic process limits the bug workitem type.

When you check the Backlog levels of the basic process：

enter image description here

Obviously, the custom Bug work items appear on the requirement backlog or the iteration backlog based on the team's setting. However, there is no such team's setting about it for the basic process.

enter image description here

To resolve this issue, we need to change the basic process to other process which track bugs on the Backlog, like: Agile, Scrum.

You could check all the process on this document:

Basic, Agile, Scrum, and CMMI

enter image description here

After change the basic process to other process, we just need select the Bugs are managed with tasks on the settings:

enter image description here

Leo Liu
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