How can I handle non-text messages with Dialogflow?

Question

I'm building a chatbot with Facebook Messenger and Google Dialogflow. In messenger there is a commonly used sticker (a big blue thumbs up) which is basically a picture. For now the chatbot cant recognize the stickers url or id. Could anyone help me?

Answer 1

My suggestion here is to transform the receiving of a sticker in whatever your middleman API is that connects Facebook Messenger to Dialogflow. This echoes the pattern many Phone IVRs do when a user presses a button - it simply transforms that input into text such as DTMF Zero to hand to the detect intent request. You could similarly transform sending a sticker as Sticker and use that as your training phrase.