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I have IntelliJ IDEA 2020.1.2 on my laptop. When I did Help ->Check for Updates..., it said that "IntelliJ IDEA 2020.1.4" is available. I would then select to proceed with the update. After it downloaded the patch files, it would then close the IDE. I would then briefly see an update pop-up windows, which would then disappear. After that, the IDE would launch again. But when I checked the version via Help -> About, I could see that I am still on 2020.1.2.

I tried a few times and it's always the same. I checked the idea_update.log, and I can see that the last few lines are "... Util$.visitFile...".

What could be the reason for the failure and what can I do?

On a desktop machine, I was able to successfully update to 2020.1.4, and then to 2020.2 (after a few tries due to connection failures and getting HTTP 503).

user3573403
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  • Is it possible to share update logs? As a workaround you may download installation file from official site and use it for update. – y.bedrov Aug 07 '20 at 08:36
  • There is no error in idea_updater.log. The last few lines are just "... Util$.visitFile...". If I download installation file, would I run it like how I did it when I install IntelliJ the first time? – user3573403 Aug 07 '20 at 09:17
  • Sorry, but " few lines are just "... Util$.visitFile..."." is not informative. According to the second part - yes, just run it as for the first time and it will update your version keeping your settings. – y.bedrov Aug 07 '20 at 11:54
  • I downloaded the installer and installed 2020.2. Now I have two versions on the same PC. This shouldn't be the case. During the installation, I checked the option to uninstall 2020.1.2, but apparently it did not do so. – user3573403 Aug 14 '20 at 05:51
  • You may uninstall them manually: https://intellij-support.jetbrains.com/hc/en-us/articles/206544519-Directories-used-by-the-IDE-to-store-settings-caches-plugins-and-logs – y.bedrov Aug 20 '20 at 20:54
  • Hi, I did uninstall the older version manually. – user3573403 Aug 21 '20 at 06:57

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Could you please check, that you can run

python --version

on the command line, and get something like

#Python 3.7.9

As I just found out, the updater depends on a working Python binary. If the command does not work, you most likely want to install Python

Marius Schmidt
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