Google Play blank screen loading forever Internal Testing and Public Alpha track

Question

There's no crash in Logcat.

Both releases were created 24 hours ago.

Public Alpha (closed) track https://photos.app.goo.gl/mm9DKDDyqkfb4Y6S6

Internal Testing track https://photos.app.goo.gl/wC95MMdhqzCTrSr9A

P.S.: Would have loved to file a bug report but found no appropriate channel.

same thing happening to me as well. Still no response after 24 hours — Ismail Iqbal, Nov 10 '20 at 14:04
I am experiencing the same issue, I have tried all the proposed answers and double checked the settings on play console but still when I try to open the link to play store on my device play store seems to enter an endless loop of loading, gives neither timeout or any other error. — dkoukoul, Oct 10 '22 at 12:40

score 16 · Answer 1 · answered Dec 14 '20 at 14:52

16

I managed to fix this by enabling the internal app sharing option on the play store account I wanted to test the app before accessing the link. Just open your playstore, click on settings, enable developer mode (by tapping seven times on the Play Store Version) and then enable the internal app sharing.

If it doesn't work, you could change the permissions on "Manage testers (on your internal test playstore console)" from "Restrict access to email lists" to "Anyone you shared the link with can download", after accessing the link for the first time you should have access to it even if you switch back to "Restrict access to email lists".

answered Dec 14 '20 at 14:52

postal_card

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Readers should note that this answer is referring to **Google Play Console > Setup > "Internal app sharing"**, which is *different* than **Google Play Console > Release > Testing > "Internal testing"** – Daryn Feb 04 '21 at 05:57
Make sure to enable Internal App Sharing at General options after enabling Developer Mode for Play Store with the steps provided above. – Victor Oliveira Jul 16 '22 at 15:40

score 6 · Answer 2 · answered Apr 07 '21 at 17:35

Ok so after trying multiple solutions the only solution which worked for me is-

First you need to open the invite link from your system not from the phone(for some reason the accept invitation button is not visible on phone).
Now you need to click the accept invitation button.
Now you need to authenticate and then you can install the app successfully.

score 3 · Answer 3 · answered Feb 06 '23 at 10:03

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What fixed this to me was first joining on the web(copied link and opened from android) and then using the download link

answered Feb 06 '23 at 10:03

OrenDinur

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The same step fixed it for me. I had to send the "Join on the web" link that looks something like https://play.google.com/apps/internaltest/123456789 to my testers. Using that link, they actually joined the testing program. Afterwards they were able to install the app with the link that looks like https://play.google.com/apps/test/you_app/your_version. I did not have to deactivate my email list restriction for it to work. It was really just the "invitation link" that fixed everything. – Thomas Pötz Jun 14 '23 at 18:49
man your a life saver – Thalinda Bandara Jul 25 '23 at 04:35
i opened it on web(phone) and it showed a text saying app has been shared with you but and a button that takes me to the playstore where i am still getting stuck on loader loop,any idea? – Shivam purbia Aug 20 '23 at 17:23

score 2 · Answer 4 · answered Feb 02 '21 at 16:14

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In my case I had to explicitly set who can download & install shared apps (in GooglePlay Console). By default no item was selected...

answered Feb 02 '21 at 16:14

fatnlazycat

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score 2 · Answer 5 · answered Feb 28 '21 at 12:09

This issue happens when the option on your testers email list hasn't been checked.

Assuming that you already setup your email list:

Navigate to Google Play Console > Setup > Internal app sharing

Also, assuming that you want to restrict access to only your email list:

Check the Restrict access to email lists option
Go to the 'Email lists' tab and check all or specific emails you want to grant access.

Please see screenshots.

Google Play blank screen loading forever Internal Testing and Public Alpha track

5 Answers5