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I'm new to flowable, I have the intention to use it as a case management system, but I have an important question about it which is: is it possible to change case model CMMN in flowable to another while processing? for example, I received a loan request but while processing this request to determine if it's possible or not, a situation happens which requires changing the loan request to a donation request. please note that I want them as separate cases.

I really appreciate your help!:) Thank you.

Sara
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Changing the case model to an entirely different case model while a case is started is not possible.

What you'll need to do is to determine the type of case you want to start when you receive a request and before you start a case instance.

In case you model your cases to be adaptable and that they need to change. You can have a dedicated Service Task logic that will start a new case instance (donation request) and terminate the loan request.

Filip
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