"Logs can only be viewed for the account logged in" in AWS CloudWatch Logs console

Question

After enabling cross-account, cross-region access (in AWS CloudWatch Settings) in both the monitoring account and the sharing account, I receive an error in the CloudWatch Logs console upon selecting the sharing account from the drop-down at the top of the page: "Logs can only be viewed for the account logged in - XXX. You are viewing data for YYY.Go back to XXX in us-east-1"

Viewing cross-account metrics and dashboards are working well, but logs are most useful to my use case. What could cause this error on the console?

I have the monitoring and sharing roles set up per the instructions here: https://docs.aws.amazon.com/AmazonCloudWatch/latest/monitoring/Cross-Account-Cross-Region.html#enable-cross-account-cross-Region

I got the exact same problem. Sharing metrics, alarms and dashboards is ok. But I'm stuck with this error when I try to access Logs for another account. — toph, Aug 19 '20 at 16:48
I'm running into the same issue 9 months later. Cross-account Cloudwatch access is not very useful without logs sharing :/ — erstaples, Mar 31 '21 at 17:24

score 0 · Answer 1 · answered Dec 22 '21 at 13:02

Unfortunately, as at time of writing (2021-12-22), cross-account CloudWatch only supports dashboards, alarms, metrics and automatic dashboards. Logs are not yet visible across accounts.

From the documentation, my emphasis:

This functionality provides you with cross-account visibility to your dashboards, alarms, metrics, and automatic dashboards without having to log in and log out of different accounts.

"Logs can only be viewed for the account logged in" in AWS CloudWatch Logs console

1 Answers1