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I tried to create a new document on Adobe XD and this error showed up.

I restarted Adobe CC, reinstalled Adobe CC, restarted computer, reinstalled XD, used the cleaning tool ETC but nothing works.

How to solve this problem?

Ardent Coder
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Parisa Borumandi
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6 Answers6

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Go to the file menu choose to save the file as a local document ad then create the artboard u want.

the problem is XD trying to save the document automatically to the cloud.

BaHaa Jr.
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There's no way to save XD files as a specific version, XD file it is auto-upgraded and can no longer be opened in previous versions. Please update the xd with the latest version and try to open the file.

mahmoud abdalla norelhadi
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Follow any of these procedures to troubleshoot the issue:

  • setup creative cloud
  • Update Creative Cloud Sync
  • setup adobe xd from creative cloud
  • restart system

I had this issue too and solve with uninstall adobe xd and setup from creative cloud.

Mahdi Darvishi
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I had the same problem. Installed Creative Cloud and it's gone.

flashfs
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It's funny but all you have to do is to log out of your adobe account, restart your system and open adobe xd.

Have Fun.

Alirza Eram
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I solved by logging out and then restarting the app.

011WEB
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